Shipping policy

We ship worldwide with tracking. Most orders are dispatched within 2 to 5 business days and arrive 7 to 20 business days after dispatch.

Processing time

  • In-stock sizes: dispatched within 2 to 5 business days of your order.
  • Made-to-order sizes (EU 45 and EU 46): produced after you order, so allow an extra 7 to 15 business days before dispatch.
  • Orders are not processed or shipped on weekends or public holidays.

Estimated delivery times (after dispatch)

  • United Kingdom and Ireland: 7 to 15 business days
  • European Union: 7 to 15 business days
  • United States and Canada: 7 to 15 business days
  • Australia and New Zealand: 10 to 20 business days
  • Rest of the world: 10 to 25 business days

These are estimates. Customs checks, peak seasons and carrier delays can add time.

Shipping costs

Shipping costs and any free-shipping offers are shown at checkout before you pay.

Order tracking

When your order ships, we email you a tracking number. Tracking may take up to 48 hours to show updates.

Import duties and taxes

  • International orders may be subject to import duties, VAT/GST and carrier handling fees set by the destination country.
  • Unless your checkout shows these charges as included, they are payable by the recipient on delivery.
  • If you refuse to pay these charges and the parcel is returned to us, we refund the item price minus the original shipping cost and any return or duty charges we are billed.

Shipping address

Please check your address carefully at checkout. To change it, email us within 12 hours of placing your order. We are not responsible for orders sent to an incorrect address provided by the customer.

Lost or delayed parcels

If your tracking has not updated for 10 business days, or your order is more than 15 business days past its estimated delivery, email us at [support@yourstore.com]. We will open an investigation with the carrier and, if the parcel is confirmed lost, send a replacement or issue a full refund.

Damaged parcels

If your order arrives damaged, keep the packaging and email us photos within 30 days of delivery. See our Refund Policy for next steps.