Refund policy

You can return any item within 30 days of delivery for a full refund of the item price.

How to start a return

  1. Email us at [support@yourstore.com] within 30 days of delivery with your order number, the item(s) you want to return and the reason.
  2. We reply within 2 business days with your return authorisation and the return address.
  3. Send the item back using a tracked service. Parcels sent without a return authorisation cannot be accepted.

Condition of returned items

  • Items must be unworn, unwashed and in their original condition, with all tags and the original box or packaging.
  • Please try shoes on indoors, on a clean, soft surface. Shoes with worn or marked soles cannot be accepted.
  • If an item has been handled more than needed to check its size, style and quality, we may reduce the refund to reflect the loss in value.

Made-to-order sizes

EU 45 and EU 46 shoes are produced after you order. They can be returned on the same terms as any other item.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or not as ordered, email us within 30 days of delivery with your order number and photos. We will replace it or give you a full refund, including the original and return shipping costs. This policy does not affect your statutory rights as a consumer.

Shipping costs

  • Change-of-mind returns: you pay the return shipping cost. We are not responsible for parcels lost on their way back to us, so please keep your tracking number.
  • If you cancel within 14 days of delivery, we also refund the original standard shipping cost, as required by UK and EU consumer law. After 14 days, original shipping costs are non-refundable.

Refunds

  • Once we receive and inspect your return, we email you to confirm whether the refund is approved.
  • Approved refunds go back to your original payment method within 14 days of us receiving the item.
  • Your bank or card issuer may take a further 5 to 10 business days to show the refund.

Import duties and taxes

We cannot refund import duties, taxes or carrier fees paid to a carrier or customs authority. We will provide any documents you need to reclaim them from your local authority.

Exchanges

The fastest way to get a different size or colour is to return the item for a refund and place a new order. You can also email us to request an exchange, subject to availability.

Late or missing refunds

If you have not received your refund after 14 days, please check with your bank first, then email us at [support@yourstore.com].