Privacy policy

We collect only the personal data we need to process your orders, run this store and, with your consent, send you marketing. We never sell your personal data.

Who we are

This store is operated by LXA Digital Enterprises Ltd, 156 Great Charles Street Queensway, Birmingham B3 3HN, United Kingdom. We are the data controller for the personal data described here. Contact: [support@yourstore.com].

What we collect

• Contact and order details: name, email, phone number, billing and shipping address, items ordered and order history.
• Payment details: processed securely by our payment providers. We do not store full card numbers.
• Device and browsing data: IP address, browser, device type, pages viewed and how you interact with the store, collected through cookies and similar technologies.
• Communications: messages you send us and your marketing preferences.

How we use your data (and our legal basis under UK and EU GDPR)

• Process, ship and support your orders, returns and refunds: performance of a contract.
• Prevent fraud and keep the store secure: legitimate interests.
• Improve the store and understand how it is used: legitimate interests, or consent where cookies require it.
• Send newsletters, offers and personalised ads: consent, which you can withdraw at any time.
• Keep tax and accounting records: legal obligation.

Who we share it with

• Shopify, which hosts our store.
• Payment providers, to process your payment.
• Shipping carriers, to deliver your order.
• Analytics and advertising partners such as Google, Meta and TikTok, only where you have consented to these cookies.
• Authorities, when required by law.

International transfers

Some of these providers process data outside the UK and the European Economic Area. Where they do, we rely on appropriate safeguards such as the UK International Data Transfer Agreement or the EU Standard Contractual Clauses.

Cookies

We use strictly necessary cookies to run the store, such as keeping items in your cart. Analytics and marketing cookies are used only if you accept them in our cookie banner. You can change your choice at any time.

How long we keep it

• Order and accounting records: 6 years, as required by UK tax law.
• Marketing data: until you unsubscribe or withdraw consent.
• Other data: only as long as needed for the purposes above.

Your rights

You can ask to access, correct, delete or restrict your data, object to its use, receive a copy in a portable format, or withdraw consent. Email [support@yourstore.com] and we will reply within one month.

If you are unhappy with how we handle your data, you can complain to the UK Information Commissioner's Office (ico.org.uk) or your local data protection authority.

California residents

You have the right to know what personal information we collect, to request its deletion or correction, and to opt out of its sale or sharing. We do not sell personal information. Advertising cookies may count as sharing for cross-context behavioural advertising; you can opt out through our cookie banner.

Children

This store is not directed at children under 16, and we do not knowingly collect their personal data.

Changes to this policy

We may update this policy from time to time. The latest version is always published on this page.